Cinderella软件-SHANGHAI CHINGMU VISION TECHNOLOGY CO., LTD

● Cinderella软件

Pop-up window displays "License has expired"
请检查您的动捕电脑是否存在网络波动，网络环境不理想的情况下，avatar容易出现授权异常的情况。相对于无线网络，我们更建议动捕电脑使用有线网络。

After the camera was properly installed, it was not recognized in the software's camera list.
电脑与相机连接的网卡IP地址应设置为192.168.186.XXX

The camera list shows normally, but there is no camera image in the "Camera View" section.
关闭杀毒软件，禁用windows防火墙，保证相机与电脑的通信传输

The camera list shows normally, but there is no camera image in the "Camera View" section.
关闭杀毒软件，禁用windows防火墙，保证相机与电脑的通信传输

Unable to perform coordinate system calibration
柔性标定板需要放在场地中央，所有相机都可以看到的位置；检查标定板上的反光点是否有磨损或丢失；检查相机视图的成像质量，适当提高相机曝光；

During the process of calibrating and collecting camera images, the camera progress bar does not advance.
确认相机已正确连接；确认此相机的 “相机视图”里面能看到挥动的“校准杆”。

The tracking data of the marker body is unstable.
请先根据用户手册内容，排除动捕环境内的干扰因素（如阳光、地面反光、桁架震动等），然后重新校准相机和场地。

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+86-21-56472866 / 13310099680

1190 Nong METACINE (South Gate), Building 1, CHINGMU, Zhengtai Road,Baoshan District, Shanghai

info@chingmu.com

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