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常见问题
What are the precautions when you use Prometheus Live Streaming?

动捕电脑与渲染电脑最好分开,避免资源占用导致追踪不稳定

动捕电脑使用双网卡电脑,渲染电脑的配置尽量高

中之人的身材与模型资产尽量贴近,会大幅度减少后期重定向的工作量,还原更好的直播效果


What are the precautions when you use Qing Tong motion capture to record animations?

多骨骼、刚体同时录制时,后期可以右键选择“高级导出”导出拆分数据

如果想要在ue中使用离线数据,avatar中可以直接重定向数据并烘焙数据

如果需要将数据实时传入maya或者motionbuilder,则不能使用avatar的重定向功能


What are the precautions to take when you need to use motion capture cameras at the exhibition?

推荐动捕电脑使用有线网络,Avatar软件授权需要网络保持稳定

动捕场地应该避免阳光直射与地板反光


The created character's skeleton has a collapsed shoulder.

演员加人时保持标准的tpose姿势;可以尝试将肩胛骨上的双点上移,将肩膀上的双点前移,然后重新加人


The created character's arm cannot be fully extended.

骨骼手臂略微弯曲为正常现象,这是为了防止手臂反向弯曲做出的设计

Pop-up window displays "License has expired"

请检查您的动捕电脑是否存在网络波动,网络环境不理想的情况下,avatar容易出现授权异常的情况。相对于无线网络,我们更建议动捕电脑使用有线网络。

After the camera was properly installed, it was not recognized in the software's camera list.

电脑与相机连接的网卡IP地址应设置为192.168.186.XXX

The camera list shows normally, but there is no camera image in the "Camera View" section.

关闭杀毒软件,禁用windows防火墙,保证相机与电脑的通信传输


The camera list shows normally, but there is no camera image in the "Camera View" section.

关闭杀毒软件,禁用windows防火墙,保证相机与电脑的通信传输


Unable to perform coordinate system calibration

柔性标定板需要放在场地中央,所有相机都可以看到的位置;检查标定板上的反光点是否有磨损或丢失;检查相机视图的成像质量,适当提高相机曝光;

During the process of calibrating and collecting camera images, the camera progress bar does not advance.

确认相机已正确连接;确认此相机的 “相机视图”里面能看到挥动的“校准杆”。


The tracking data of the marker body is unstable.

请先根据用户手册内容,排除动捕环境内的干扰因素(如阳光、地面反光、桁架震动等),然后重新校准相机和场地。


During the process of calibrating and collecting camera images, the camera progress bar does not advance.

确认相机已正确连接;确认此相机的 “相机视图”里面能看到挥动的“校准杆”。

Unable to perform coordinate system calibration

柔性标定板需要放在场地中央,所有相机都可以看到的位置;检查标定板上的反光点是否有磨损或丢失;检查相机视图的成像质量,适当提高相机曝光。


Data fluctuates when performing the wrist rotation movement

在 “人物角色” 的 “属性” 内取消 “轴向锁定” 的勾选

The tracking data of the marker body is unstable.

请先根据用户手册内容,排除动捕环境内的干扰因素(如阳光、地面反光、桁架震动等),然后重新校准相机和场地。


There is no data for the gloves in the avatar.

检查Feeler软件中本地端和远程端IP设置为Avatar相机连接的IP;先配对手套,再创建骨骼

Clicking on "avatar" will pop up a window indicating that the firmware needs to be upgraded.

请先下载相机升级需要的安装包,然后根据安装包内打包的教程完成升级。安装包下载地址:https://www.digi-human.com/downloads.shtml?ID=1

The avatar cannot be used. A pop-up window indicates that the authorization has expired.

请检查您的动捕电脑是否存在网络波动,网络环境不理想的情况下,avatar容易出现授权异常的情况。相对于无线网络,我们更建议动捕电脑使用有线网络。

Why can't the avatar be connected to the motion capture camera?

可以用avatar根目录下的小工具 CMGigEConfigurator 检查修改动捕相机的网段,请确保动捕相机和avatar处于同一网段。详情见教程:https://www.digi-human.com/teaching-video/(Avatar网段修改教程)

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